FAQ's Page

 

1. How can I contact you?

You can reach us via email at gymbrocontactus@gmail.com or by phone at 647-643-8330. Our customer service team is available to assist you with any inquiries.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the product you order.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is in its original condition.

4. What are the conditions for a return?

To be eligible for a return, your item must be unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase to initiate the return process.

5. How do I start a return?

To start a return, please contact us at gymbrocontactus@gmail.com. We will provide you with a return shipping label and instructions on how to send your package back to us.

6. What if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

7. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Additionally, we do not accept returns for sale items or gift cards.

8. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

9. Can I exchange my item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you wish to acquire.

10. What if I am located in the European Union?

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition, unworn or unused, with tags, and in its original packaging.